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Privacy Policy

Last revised: October 19, 2025

This Privacy Policy explains how ByGift ("ByGift", "we", "us", or "our") collects, uses, stores, and protects personal information when you access or use the ByGift website, applications, and related services (collectively, the "Platform").
ByGift is committed to protecting user privacy and handling personal data in a transparent, secure, and lawful manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable international privacy laws.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  1. Visitors to the ByGift website
  2. Users who create an account on ByGift
  3. Buyers who purchase ByGift digital gifts
  4. Recipients who redeem ByGift digital gifts
This Privacy Policy does not apply to third-party websites or services that may be linked from the Platform.

2. Information We Collect

We collect only the personal information necessary to provide and operate the Platform.

2.1 Information You Provide Directly

  1. Full name
  2. Date Of Birth
  3. Email address
  4. Account login credentials
  5. Gift-related information (such as occasion type and messages)
  6. Customer support communications

2.2 Information Collected Automatically

  1. IP address
  2. Device and browser information
  3. Approximate location (country or region level)
  4. Usage data and interaction logs
  5. Cookies and similar technologies

2.3 Payment Information

ByGift does not collect or store full payment card details. All payments are processed securely by licensed third-party payment service providers, such as Stripe, PayPal, and other supported providers. Payment information is handled directly by these providers in accordance with their own privacy policies.

3. How We Use Personal Information

We use personal information only for legitimate business purposes, including to:

  1. Create and manage user accounts
  2. Process purchases and deliver digital gifts
  3. Enable gift redemption
  4. Prevent fraud, misuse, and unauthorized access
  5. Comply with legal and regulatory obligations
  6. Respond to inquiries and provide customer support
  7. Improve and maintain the Platform
ByGift does not sell, rent, or trade personal information.

4. Visibility of Personal Information

ByGift is designed to protect user privacy:

  1. Buyers and recipients do not have access to each other’s personal account information
  2. Recipients redeeming digital gifts do not see the buyer’s personal data beyond what the buyer voluntarily includes in a gift message
  3. Users cannot view or access other users’ personal information

5. Legal Basis for Processing (GDPR)

Under GDPR, ByGift processes personal data based on the following legal grounds:

  1. Contractual necessity – to provide the requested services
  2. Legal obligation – to comply with applicable laws
  3. Legitimate interests – such as fraud prevention and platform security
  4. Consent – where required (e.g., marketing communications)

6. Cookies and Tracking Technologies

ByGift uses cookies and similar technologies to:

  1. Enable essential platform functionality
  2. Maintain user sessions
  3. Improve performance and security
You can control or disable cookies through your browser settings. Some features of the Platform may not function properly without cookies.

7. Data Sharing and Third Parties

We share personal information only when necessary and only with trusted third parties, including:

  1. Payment service providers (e.g., Stripe, PayPal)
  2. Hosting and infrastructure providers
  3. Security, analytics, and fraud-prevention services
All third parties are contractually obligated to process data securely and in compliance with applicable data protection laws.

8. International Data Transfers

ByGift may process or store data outside your country of residence. Where data is transferred internationally, we ensure appropriate safeguards are in place, including:

  1. Adequacy decisions
  2. Standard Contractual Clauses (SCCs)
  3. Equivalent lawful transfer mechanisms

9. Data Retention

We retain personal information only for as long as necessary to:

  1. Fulfill the purposes outlined in this Privacy Policy
  2. Comply with legal, accounting, and regulatory requirements
  3. Resolve disputes and enforce agreements
When no longer required, data is securely deleted or anonymized.

10. Data Security

ByGift implements appropriate technical and organizational measures to protect personal data, including:

  1. Encryption where appropriate
  2. Access controls and authentication
  3. Secure infrastructure and monitoring
Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location, you may have the right to:

  1. Access your personal data
  2. Correct inaccurate information
  3. Request deletion of your data
  4. Restrict or object to processing
  5. Request data portability
  6. Withdraw consent where processing is based on consent
EEA and UK users have rights under GDPR. Requests can be made by contacting us using the details below.

12. Children’s Privacy

ByGift is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Information

For privacy-related questions or requests, please contact:
ByGift Support
📧 support@bygift.app
🌐 www.bygift.app

This Privacy Policy is intended to meet the requirements of applicable data protection laws, including GDPR, and the expectations of third-party service providers such as Stripe and PayPal.